Penbontbren Visit Wales Gold Award

The Gold Award rewards outstanding quality, exceptional comfort and hospitality in the serviced sector in Wales.

The award also recognises businesses that have been successful in a Mystery Shopper exercise to test their customer interaction skills and those that have been able to demonstrate a high commitment and on-going development to improve their business for guests with disabilities. Each and every one of the Gold Standard businesses achieved high quality scores in their most recent quality grading assessment undertaken by our Grading Assessors, and this has been confirmed through rigorous mystery customer testing. Only 4% of Hotels and guest houses achieve the award.

Only 27 hotels and 80 guest accommodation businesses have achieved the standard in Wales for 2011/2012.